Apple Computer Trouble Shooting
1 and 2
Prerequisites
Because of the amount of material we cover in class, we do require
students to be comfortable using a mouse, opening
and saving files, and the general operations of computers. While
we will make every reasonable effort to help, students
with insufficient skills may be required to observe the class
lessons or do their best to keep up without slowing down
the rest of the class. We highly recommend working with the application
tutorial before coming to the course.
Class 1:
Information on how to detect the differences between hardware
and software problems
Demonstrations of useful utilities including Norton Utilities
5.0.2
Discussions about MacOS versions from 7.1 through 9.0
Information about PowerPC G3, Blue and White G3s, G4s, iMac,
and iBook Specific Issues
SCSI, Firewire, Airport Cards, USB, and ADB discussed
Guidance on networking-related problems and solutions
Demonstrations on the installation and maintenance of memory,
peripherals, and various expansion devices
Hardware Overview Section
In this section, we'll discuss the importance of understanding
the peculiarities of Macintosh
hardware configurations and potential problems when adding peripherals
to your Mac.
Power PC Discussion
We'll cover the differences between 68000 series CPU's, PowerPC
CPU's, the G3 processor,
and the G4 processor. We'll talk about limitations and upgrades
options of all the Mac CPU's, and
explain the differences between various types and how these affect
the way we can effectively
troubleshoot the Macs we support.
All about SCSI, Firewire
What is SCSI?
Basic SCSI Issues
Advanced SCSI Issues
What is FireWire?
SCSI vs. FireWire
USB and ADB
Problems with ADB. General problems with ADB devices and cabling.
We'll also introduce
the concepts of preventative maintenance and emergency maintenance,
plus a discussion of USB
and USB troubleshooting issues.
Expansion BUS Differences:
NUBUS-PCI-PDS-COMM Slots
This section explains each type of expansion bus and special
troubleshooting considerations of
each. We'll also introduce the reasons to "zap" the
Parameter RAM (PRAM), and we'll discuss the
purpose and problems related to the PRAM battery.
Monitors
Monitor Problems
Shock Hazards
Video Cards
Disk Management
In this section, we list several common disk problems and demonstrate
fixes for both software-related
crashes and hardware related disk crashes. We'll demonstrate
Norton Utilities including Speed Disk,
Apple Disk Formatting utilities, and other third-party disk formatters.
We'll also explain the significance
of hard drisk drivers.
RAM and Disk
Low Level vs. High Level Formats
HFS, HFS+, and UFS
SCSI vs. IDE
Problems with various storage media
Disk maintenance demonstrations
All about RAM
How to install both SIMMS and DIMMS. We'll also explain the different
variations of SIMMS and
DIMMS (30, 72, 64 pin SIMMS and Fast Page Mode, EDO DIMMS, SDRAM,
SODIMMS, and PC 100 DIMMS).
What is RAM/SIMMS/DIMMS
RAM Installation
VRAM, Discussions
Hardware Related Startup Problems
The hardware causes and prevention of these startup problems.
Blinking Question Mark
Sad Mac
Freeze
Hardware Related System Crashes
Causes and prevention of crashes. Demonstration of software that
will check for hardware problems
including intermittent problems.
Causes
Fixes
Prevention
Basic Network Troubleshooting
Problem Determination
Physical Connections
Network Software
Printing Problems
Class 2:
Software Tools Demonstartion
Preventive or Emergency Maintenance
Contents of Seminar CD
Rebuilding the Desktop and Zapping PRAM
Norton Utilities 5.x
Disk First Aid
Tech Tool Pro 2.5.x
Virus Troubleshooting
Memory Management
We'll explain the details of the Memory Control Panel, including
a discussion about Virtual Memory.
We'll demonstrate the importance of Application Memory Management.
About This Computer...
Memory Fragmentation
Application Memory Management
Memory Control Panel
Mac OS Installation
We'll discuss the many versions of the MacOS and the differences
of each. We will talk about Mac
OS 9 in detail.
Easy Installation, Custom Install, and Custom Remove
Clean Install Demonstration
Mac OS 7.1 through 9.0
Application Installation
Font Installation
System Folder Components
Here, we'll highlight problems areas of the System Folder and
demonstrate ways to fix specific
operating system problems as they arise. There will be demonstrations
of Extensions Management,
and a demo of Nortons Utilities.
Extensions Described
Control Panels Described
Preferences
Other System Folder Components
Font Discussion
Startup Problems - OS Related
Blinking Question Mark
Sad Mac
Crash On Startup
Fixes
Prevention
System Crashes - Software Related
Causes
Fixes
Prevention
Pricing
Apple Computer Trouble Shooting is a one-day course for $250.00
plus $40.00 for materials.
Time
Class time is 9:00 a.m.- 4:00/4:30 p.m.
Breaks are scheduled throughout the day and lunch is typically
scheduled 12-1. Students provide their own lunch.